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West Auckland Dental Practice New Patient Welcome Letter

Dear Patient

I am a Dental Surgeon at the practice and I am delighted that you have made an appointment with me. I look forward to seeing you at the Practice. I enclose a copy of our practice brochure which gives Information about the services that we offer.

Making appointments

We aim to arrange appointments at times that are convenient.

If you are unable to keep an appointment, please give as much notice as possible so that we can offer it to another patient. Please be aware that as we cannot charge for NHS patients who do not attend we have policies in place that state quite clearly that after two DNA appointments we reserve the right not to offer further appointments.

Your information

The practice follows agreed procedures to keep your information secure and private. For more information, please see our Privacy Notice published on our website


We will make sure that you know the cost of your dental treatment and agree to it before we start any treatment. We will give you a written treatment plan and estimate of costs where the treatment is extensive or costs more than Band 1.

You may pay for your dental care by [cash/ credit card /contactless/apple pay It may also be possible for you to join the private dental care schemes [Simply Health f. Denplan], which gives you access to certain treatments. Please ask our receptionist for further information.

We try to make payments as straightforward as possible for our patients. Our normal practice policy is that you pay each time for the treatment you have had.  In the case of Band 3 charges we ask you pay half at any prep stage and the balance before the appliance is fitted. In the case of Band 3 dentures we allow you to pay over the 4 visits if this helps.  Payment should always be made prior to them being fitted and cannot be longer than 4 payments. Our private treatments such as Invisalign can be paid over several visits.  Private dentures can be paid over 4 visits and private crowns/endodontics usually over 2 visits.


If you need urgent treatment during normal surgery hours, you should contact the practice for advice. if you need to be seen by a dentist, we will arrange an  appointment – where possible, on the same day.  If you need urgent advice when the practice is closed, you should telephone [111] for advice. Please ring early in the day to access a slot.  These emergency slots are only available to existing patients all new patients have a wait time of 4 weeks until their first appointment after this appointment they can access the emergency slots in the same way as existing patients.


I hope that you will be satisfied with the dental care and services that you receive from me and others at the practice. If you have any feedback on the care or service that you have received, please contact [Fran Brown] who will be able to guide you through our complaints procedure

If you have any queries about the content of this letter, please feel free to contact me or our receptionist.

Yours sincerely etc

If you would like further information or details on anything mentioned on the Website

Please Contact us direct on either 01388 833899/833514 or at